Draft – pending legal review

Terms of Service

Effective date: October 26, 2026

These Terms of Service ("Terms") cover your use of the wisechats.com website and the services provided by WiseChats Digital Marketing, LLC ("WiseChats," "we," "us"), a small business in the Salt Lake City / Wasatch Front area of Utah. By using our website or our services, you agree to these Terms. If you are a client, your written agreement with us also applies; if it conflicts with these Terms, your agreement controls. If you have a signed client agreement with WiseChats, that agreement takes priority over these Terms where they differ.

1. Our services

We offer:

• Websites with a care plan (hosting, upkeep, domain, Lead Chat Lite and a monthly report).
• Lead follow-up, which drafts replies and follow-ups to new leads for your approval.
• AI customer support, a chat that answers common customer questions using answers you have approved, and hands other questions to your team.
• Command Center: Morning Command Center Standard and All Day Command Center Pro, which prepare briefs and reply drafts from email and calendar access you grant.
• Lead Chat Lite, a basic lead chat included with a website care plan.

Services may be bought on their own or as bundles. What is included in each service and price is described on our Pricing page and in your agreement.

2. Fees and billing

Each service has a one-time setup fee and a monthly fee, as shown on our Pricing page or in your agreement. Setup fees are due before setup begins. Prices may differ for special offers, such as our founding client offer.

Setup fees are due at signup. Monthly fees are billed in advance each month.

Your AI assistant account. Some services use an AI assistant account that is set up in your name. Its monthly subscription is billed to you directly by the provider. It is separate from your WiseChats fees, and we do not control its price.

3. Month-to-month; cancellation

All plans are month-to-month, with no long-term contract. You may cancel at any time. You are billed through the end of the current month. To cancel, email [email protected]. Cancellation takes effect at the end of the month you have already paid for.

If you cancel a website and care plan, we transfer your domain and website to you, and you pay your own renewals from then on. You own your domain and website content. When you leave, we hand over your files and domain access within 14 days.

4. 30-day money-back guarantee

If you are not satisfied within the first 30 days, we refund the monthly fees you paid in that period. Setup fees are non-refundable. The guarantee covers WiseChats monthly fees only, not fees you pay to other providers (such as your AI assistant account). To request a refund, email [email protected] within the first 30 days.

5. Your approvals and responsibilities

Nothing goes out without your OK. Replies, follow-ups, review replies and other messages are drafted for your approval, and our tools do not send anything outside what you have approved. Answers used by AI customer support are reviewed and approved by you before launch. Because you approve what goes out, you are responsible for the content you approve.

You agree to:

• give us accurate information (such as your FAQs, policies, prices and hours) and keep it up to date;
• grant only access you are authorized to grant, such as to your email, calendar and lead sources;
• make sure your use of our services, including messages to your leads and customers, follows the laws that apply to you;
• keep your own account logins secure.

You are responsible for following marketing and messaging laws (for example, TCPA and CAN-SPAM) for messages sent for your business, and for not using our services for spam or unlawful purposes.

6. AI limitations; no guarantee of results

Our services use AI. AI can make mistakes, misunderstand questions, or give incomplete answers. That is why drafts wait for your approval and why complaints, sensitive topics and questions the chat can't answer are handed to your team. Please review drafts before approving them.

We do not guarantee any particular result, such as more leads, sales, reviews or revenue. Estimates on our site, such as the cost calculator, are your numbers and your estimate, not a promise of results.

7. Third-party services

Our website and services rely on other companies' services, such as website hosting, spam protection, email and calendar providers, and your AI assistant account. Those services have their own terms and policies. We are not responsible for their outages, changes, or pricing. See our Privacy Policy for the services our website uses.

8. Ownership of content

You own your domain, website content and data. Your domain is registered in your name. Content you give us (text, photos, logos, FAQs) stays yours, and you give us permission to use it only to provide your services. You confirm you have the right to give us that content.

The WiseChats website, name, logo and our own materials belong to WiseChats. WiseChats keeps ownership of its own setups, prompts and templates. You own your data.

Founding clients agree to provide a testimonial and permission to share their results, as part of that offer.

9. Using our website chat and contact form

Our website chat is answered with the help of AI. It saves your conversation and any name and email you give it. Our contact form collects your name, email, phone (optional), business and message. We use this information to reply to you and follow up, and we never sell it. See our Privacy Policy for details.

Chat answers are general information, not professional advice or a binding quote. Prices and terms are set by your agreement. Please don't enter passwords, payment details or other sensitive information into the chat or form, and don't use them to send spam or harmful content.

10. Limitation of liability

Our website and services are provided as described, without other promises. To the extent the law allows, WiseChats is not liable for indirect or consequential losses, such as lost profits or lost leads, and our total liability for any claim is limited to Our total liability is limited to the fees you paid us in the 3 months before the claim. Each side is responsible for claims caused by its own content or misuse of the services..

11. Governing law

These Terms are governed by the laws of the State of Utah. If a dispute comes up, we will first try to resolve it informally for 30 days. After that, disputes go to the state or federal courts in Salt Lake County, Utah. There is no arbitration requirement.

12. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new effective date. We will email existing clients at least 30 days before a material change to these Terms takes effect.

13. Contact

WiseChats Digital Marketing, LLC, Salt Lake City / Wasatch Front, Utah. Email [email protected] or call 801-252-6263. Send legal notices under these Terms by email to [email protected].